Shipping , Warranties and Returns

Shipping , Warranties and Returns

CENTRALBRU™ LLC

SHIPPING, WARRANTIES AND RETURNS

  • Shipping Policy Orders will depart our warehouse within 72 hours of initial order (working days only) with chosen carrier. We offer the choice of next day air, ground or standard shipping.
  • Limited Warranty on Brewing Systems & Frother. Centralbru offers a Limited One Year Warranty on brewing systems (SKU Nos. EBS0001-BL, EBSBNDL01-SS, EBSSUB001) and (SKU Nos. EBSSUB001-RES, EBSSUBMCF-RES, EBSSUB001-COM, EBSSUBMCF-COM) that may be extended by the original purchaser so long as he or she maintains their subscription program in good standing. The milk frother (SKU No. MFC0001-SS) carries the same one-year limited warranty but is NOT eligible for an extended warranty.

  • Satisfaction Promise – Glass Brewing Methods and Consumable (ingestible) Goods. Centralbru offers a 14-day satisfaction promise to the original purchaser   on glass brewing methods and coffee and other ingestible merchandise. If you are not satisfied with any merchandise not covered by the limited warranty, you may return it to Centralbru within 14 days from the date of purchase for a refund, less shipping expenses and a 25% restocking fee.

  • Satisfaction Promise - Brewing Systems and Subscriptions

    You (“Customer”) is entitled to a 14 Day “No Hassle” Money Back Guarantee on any Centralbru Brewing System or Centralbru Subscription plan.  You may cancel without reason, within 14 days of the day you receive (or a person nominated by you, receives) the initial delivery of a Brewing System or subscription package containing any sku numbers: (EBS0001-BL), (EBSBNDL01-SS), (EBSSUB001-RES), (EBSSUBMCF-RES), (EBSSUB001-COM), (EBSSUBMCF-COM) and the first delivery of consumable product and/or other product initially purchased. Discounted product purchased with initial order must be returned with order or they will be recalculated at full retail and refund accordingly.

    To cancel your subscription plan or to request a refund you must inform Centralbru via email returns@centralbru.com with customer id#, name, contact number, address or you may contact us via customer service at 1-888-505-3599. Centralbru will refund all payments received, including shipping (at least expensive delivery option).

    You (“Customer”) must return to Centralbru the Brewing System and/or with Milk Frother (EBS0001-BL), (EBSBNDL01-SS), (EBSSUB001-RES), (EBSSUBMCF-RES), (EBSSUB001-COM), (EBSSUBMCF-COM) plus any unopened boxes of coffee capsules and/or other product initially purchased. Repayment will be made within 14 days of receiving returned goods.  If cancelled prior to shipping we will provide a refund within 14 days of the date we were informed of the cancellation.  We may hold repayment till we have received all returned product in our inventory.  Centralbru Brewing Systems and Milk Frothers must be returned in as good as when received condition, any unopened capsule boxes, as well as any other product or accessory bought within initial purchase.  If product is not returned or not returned in good as when received condition Centralbru may deduct from refund the decreased value.  You (“Customer”) will not be refunded for any open consumable product or capsule boxes.

  • Limitations Applicable to All Guarantees and Satisfaction Promises. ALL WARRANTIES AND SATISFACTION PROMISES APPLY ONLY TO THE ORIGINAL PURCHASER AND ONLY TO PRODUCTS ORDERED THROUGH CENTRALBRU OR CENTRALBRU AFFILIATE REPLICATED SITE AND SHIPPED DIRECTLY FROM CENTRALBRU TO THE CUSTOMER. WARRANTIES AND SATISFACTION PROMISES DO NOT APPLY TO PRODUCTS PURCHASED ON EBAY, AMAZON OR ANY OTHER SOURCE.  Product satisfaction promises do not apply to products damaged by abuse or misuse.